Terms of Service
TERMS OF SERVICE
The details behind working together.
Effective Date: August 26, 2026
Welcome to Four Oak Web Design.
These Terms of Service (“Terms”) govern your use of the Four Oak Web Design website and provide general terms applicable to services offered by Four Oak Web Design (“Four Oak Web Design,” “we,” “us,” or “our”).By using this website, submitting a project inquiry, purchasing services, or entering into an agreement with Four Oak Web Design, you acknowledge that you have read and agree to these Terms, as applicable.
Our Services
Four Oak Web Design provides website design and redesign, e-commerce design, branding and graphic design, website care, and related creative and digital services.
Information presented on this website is intended to provide a general description of our services. Specific services, deliverables, pricing, timelines, and project requirements will be established separately for each client.Submitting an inquiry through this website does not create a client relationship or obligate Four Oak Web Design to accept a project.
Project Agreements
Before work begins, clients may be provided with a proposal, estimate, scope of work, contract, invoice, or other written agreement describing the specific terms of their project.
If the terms of a signed client agreement conflict with these general Terms of Service, the terms of the signed client agreement will control with respect to that project.
Changes to the agreed scope of a project may result in additional fees or adjustments to the project timeline.
Pricing and Payments
Pricing varies according to the scope and requirements of each project.Payment schedules, deposits, installment arrangements, and final payment requirements will be provided in the applicable proposal, invoice, or client agreement.
Unless otherwise agreed in writing, payments already made compensate Four Oak Web Design for reserving project time and for work performed or resources committed to the project.
Clients are responsible for paying invoices according to the payment schedule established for their project.Four Oak Web Design may pause work, withhold deliverables, postpone launch, or suspend services when an account is past due.
Additional work requested outside the original project scope may require additional payment.
Deposits and Project Scheduling
When a deposit or initial payment is required, the project is not considered scheduled until the required payment and any requested agreement have been received. Estimated project dates are not guaranteed unless specifically stated in writing.
Project schedules depend upon timely communication, approvals, content, materials, and other information from the client.
Client Responsibilities
Clients agree to provide the information, content, images, credentials, approvals, feedback, and other materials reasonably necessary to complete their project.
Clients are responsible for reviewing work and providing feedback or approvals within requested timeframes.
Delays in receiving materials, feedback, approvals, or access may result in corresponding changes to the project schedule. Extended client delays may require the project to be rescheduled based upon Four Oak Web Design's availability.
Content Provided by Clients
Clients are responsible for ensuring that materials they provide to Four Oak Web Design may legally be used for their project.This includes, but is not limited to, photographs, illustrations, logos, trademarks, written content, videos, fonts, music, and other intellectual property.
By providing materials to Four Oak Web Design, the client represents that they own the materials or have obtained the necessary permission or licenses to use them. Four Oak Web Design is not responsible for claims arising from materials supplied or specifically requested by a client in violation of another party's rights.
Revisions and Changes
Projects may include a specified number or scope of revisions as described in the applicable proposal or client agreement. Requests that substantially change an approved design, add functionality, introduce additional pages or deliverables, or otherwise expand the original scope may be treated as additional work and quoted separately.
Project Delays and Inactivity
We understand that business demands can occasionally delay a project. However, significant periods of client inactivity may interfere with scheduled work for other clients. If a project becomes inactive because required materials, feedback, approvals, or communication have not been provided, Four Oak Web Design may place the project on hold and reschedule remaining work according to current availability.
Additional fees may apply if substantial additional work is required to restart or reorganize a project after an extended delay, when permitted by the applicable client agreement.
Cancellation and Termination
Either party may terminate a project according to the terms contained in the applicable client agreement. If a client cancels a project after work has begun, the client remains responsible for payment for work completed and expenses incurred through the effective date of cancellation, subject to the applicable agreement. Any refund, cancellation fee, or remaining payment obligation will be determined by the client's individual agreement and the work completed or resources committed at the time of cancellation.
Four Oak Web Design reserves the right to terminate or decline a project when reasonably necessary, including in circumstances involving nonpayment, unlawful activity, abusive conduct, repeated failure to communicate, or requests that we reasonably determine we cannot or should not perform.
Website Platforms and Third-Party Services
Four Oak Web Design may build or maintain websites using third-party platforms and services, including Wix, as well as domain registrars, hosting companies, payment processors, applications, plug-ins, integrations, stock-media providers, email providers, and other services.These third-party services operate under their own terms, pricing, policies, and technical limitations.
Unless specifically included in a client agreement, clients are responsible for charges associated with third-party services required for their website, including website plans, domains, applications, subscriptions, payment-processing fees, email services, and other recurring costs.
Four Oak Web Design does not control and cannot guarantee the continued availability, pricing, functionality, policies, or performance of third-party platforms or services.
Domains, Hosting and Accounts
Unless otherwise agreed, clients are responsible for maintaining their domain registrations, website subscriptions, hosting plans, business email accounts, and other third-party accounts required to operate their website.
Whenever practical, important business accounts should ultimately be registered in or transferred to the client's ownership and control.
Clients are responsible for maintaining current payment information with third-party providers to prevent interruption of their services.
E-Commerce Websites
For e-commerce projects, clients are responsible for their products, product descriptions, pricing, inventory, taxes, shipping policies, return and refund policies, fulfillment, and compliance with laws applicable to their business.
Four Oak Web Design may configure e-commerce functionality but does not act as the seller, merchant, payment processor, tax advisor, or fulfillment provider for a client's business.
Legal Compliance
Clients are responsible for ensuring that their business and website comply with laws, regulations, licensing requirements, accessibility obligations, industry-specific requirements, and other legal obligations applicable to their activities.
Four Oak Web Design may assist with implementing client-provided policies or commonly used website features, but our services do not constitute legal, accounting, tax, or regulatory advice. Clients should consult qualified professionals when advice in those areas is required.
Search Engines and Website Performance
Four Oak Web Design may implement foundational search-engine optimization or other optimization services when included within a project. However, we cannot guarantee search-engine rankings, website traffic, sales, leads, conversions, revenue, or other particular business results.Search engines, social-media platforms, advertising platforms, browsers, devices, and third-party technologies are outside our control and may change at any time.
Website Launch and Approval
Clients are responsible for reviewing their website before launch and notifying Four Oak Web Design of material errors or requested corrections.
Approval to launch a website constitutes the client's acceptance of the website in its then-current form, subject to any obligations specifically provided in the applicable client agreement.
Intellectual Property and Ownership
Ownership of final project deliverables will be governed by the applicable client agreement. Unless otherwise agreed, ownership rights to final client-specific deliverables transfer only after all amounts due for the project have been paid in full.
Four Oak Web Design retains ownership of its pre-existing materials, processes, methods, templates, concepts, design systems, tools, know-how, and other intellectual property that was not created exclusively for a particular client.
Third-party materials remain subject to the licenses and ownership rights of their respective owners.
Portfolio and Promotional Use
Unless otherwise agreed in writing, Four Oak Web Design may display completed work, screenshots, project descriptions, and the client's business name or logo in our portfolio, website, social media, proposals, awards submissions, and other promotional materials for the purpose of demonstrating our work.
We will not intentionally disclose confidential business information in doing so. Clients who require a project to remain confidential should discuss that requirement with us before work begins.
Website Care and Maintenance
Website maintenance, updates, technical support, backups, security monitoring, content changes, or ongoing website management are not included after project completion unless specifically stated in the client's agreement or covered by a separate Website Care plan.
Websites and third-party platforms evolve over time. Future browser, platform, software, application, or service changes may require updates that were not part of the original project.
Confidentiality
Four Oak Web Design will use reasonable care with confidential information provided by clients in connection with a project.
Clients should avoid sending passwords, payment-card information, or other highly sensitive information through ordinary email or website forms when a more secure method is available.
Disclaimer of Warranties
We strive to provide professional, thoughtful, high-quality work. However, websites and digital services depend upon technology and third-party systems that may occasionally experience errors, outages, incompatibilities, security incidents, or other problems outside our control.
Except as expressly provided in a written client agreement, services and website content are provided without warranties of any particular business outcome.
Limitation of Liability
To the fullest extent permitted by applicable law, Four Oak Web Design will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of this website or our services, including loss of profits, revenue, data, business opportunities, or goodwill.
To the fullest extent permitted by law, Four Oak Web Design's aggregate liability relating to a particular project will not exceed the amount actually paid to Four Oak Web Design for the services giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
Website Use
You may use this website for lawful purposes only.You may not attempt to interfere with the operation or security of the website, gain unauthorized access to systems or information, introduce malicious software, misuse website forms, or use the website in violation of applicable law.
The Four Oak Web Design name, logo, website design, original written content, graphics, and other proprietary materials may not be copied, reproduced, distributed, or used commercially without permission except as permitted by law.
Privacy
Use of personal information collected through this website is described in our Privacy Policy, which should be read together with these Terms.
Changes to These Terms
Four Oak Web Design may update these Terms periodically to reflect changes to our services, website, business practices, or applicable requirements. Updated Terms will be posted on this page with a revised effective date when appropriate.
Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles. To the extent permitted by law, disputes arising from these Terms or use of this website will be subject to the jurisdiction of the appropriate courts serving the location of Four Oak Web Design in North Carolina, unless a separate client agreement provides otherwise.
Contact
Questions regarding these Terms may be directed to:
Four Oak Web Design
Southport, North Carolina
© 2026 Four Oak Web Design · Southport, NC